Trust & Data Privacy

User Data Deletion Policy & Request

Learn how your data is managed or request complete account & data removal.

Submit Data Deletion Request

Fill out this form to request complete removal of your personal and social account data.

Provide the email address associated with your YTM India account.

Already Have a Request Confirmation Code?

Track the status of your existing data deletion request below.

Facebook / Meta App Deauthorization & Data Deletion

In full compliance with Meta’s Platform Policy, users who sign in to YTM India using Facebook can deauthorize our app and request automatic deletion of their data at any time.

Meta App Dashboard Configuration Endpoints:
  • Deauthorize Callback URL:
    https://connect.shrivenu.com/data-deletion/facebook-deauthorize
  • Data Deletion Request Callback URL:
    https://connect.shrivenu.com/data-deletion/facebook-callback
  • Data Deletion Instructions URL:
    https://connect.shrivenu.com/data-deletion
Step-by-Step User Instructions:
  1. Log into your Facebook Account.
  2. Navigate to Settings & Privacy > Settings.
  3. Scroll down to the Permissions section and select Apps and Websites.
  4. Locate YTM India and click the Remove button.
  5. Confirm app removal. Meta will automatically dispatch secure signed POST webhooks to our servers:
    • https://connect.shrivenu.com/data-deletion/facebook-deauthorize — Instantly unlinks and revokes Meta OAuth credentials.
    • https://connect.shrivenu.com/data-deletion/facebook-callback — Anonymizes and purges stored profile details, generating a unique tracking confirmation code.
  6. You can also disassociate your account directly from your Customer Dashboard or use the manual form above.

1. Scope of Data Deletion Policy

This Data Deletion Policy applies to all personal data collected and stored by YTM India when users interact with our website, create an account, or authenticate using third-party OAuth services (such as Facebook, Google, or GitHub).

2. Data We Remove Upon Deletion Request

When a valid data deletion request is processed, we erase or anonymize the following data categories:

  • Personal Identity Details: Full name, profile avatar, contact phone numbers, and physical address details.
  • Social Account Identifiers: Third-party OAuth provider IDs (Facebook User ID, Google Sub ID, GitHub ID) and access tokens.
  • Stored Application Activity: Campaign drafts, marketing schedules, and user preferences linked directly to your profile.

3. Processing Timeframes & Retention Exceptions

Immediate data removal occurs upon form submission or Meta callback execution. Where complete database deletion is restricted due to tax, accounting, legal obligations, or audit compliance, personal data is permanently anonymized.

4. Contact Data Protection Officer

If you experience any issues or have questions regarding your data deletion request, please reach out to our privacy officer at:

Email: Ytmcare1@ytmindia.in

Phone: +91 8817752441

Address: YTM India Private Limited, Raipur, CG, India