At YTM India, we respect your privacy and are committed to protecting the personal data of our clients, subscribers, and users. This Privacy Policy details how we collect, use, store, and share your information when you use our social media management and marketing AI platform.

1. Introduction

YTM India provides marketing automation, campaign scheduling, WhatsApp/Email outreach, CRM utilities, and analytics dashboard services designed to empower businesses in handling their social media presence. By registering for or using our website and platform, you consent to the processing of your information as outlined in this policy.

2. Information We Collect

We collect several types of information from and about users of our services, including:

• Account & Profile Details: Name, business name, phone number, email address, physical address, and credentials when you set up an account with us.
• Social Media Integration & Tokens: Credentials, authentication tokens, API identifiers, page profiles, and channel information when you link third-party channels (such as Facebook, Instagram, LinkedIn, YouTube, or X) to schedule and publish social posts.
• CRM & Recipient Data: Lists of customers, phone numbers, and email addresses uploaded by you to run bulk message campaigns, newsletter distributions, or send active payment and account reminders.
• System Usage Metrics: IP addresses, browser specifications, access timestamps, and usage data derived from your interactions with our dashboards, AI writing modules, and campaign panels.

3. How We Use Your Information

We process the collected information for the following business and operational objectives:

• To authorize access to linked social media accounts and post scheduled campaigns.
• To execute, queue, and monitor bulk outreach (WhatsApp and Email campaigns) initiated via your dashboard.
• To manage, update, and search customer directories and outstanding account balances inside the CRM.
• To generate AI analytics, track subscriber statuses, and offer customized role-based permissions to system administrators.
• To dispatch critical platform announcements, billing statements, and newsletter subscriptions.

4. Sharing and Disclosure

We do not sell, trade, or rent client directories or contact lists to any third parties. We share information only with authorized service providers to perform necessary operations, including:

• Messaging Gateways: Integration channels like Meta's WhatsApp Business API, SMTP/Email relays, and newsletter delivery systems.
• Hosting and Infrastructure: Secure cloud database storage, hosting, and content delivery network providers.
• Analytics & Support: Internal tools and models utilized to provide AI-assisted insights and support response desks.
• Legal Obligations: When required by active court orders, law enforcement requests, or applicable laws in India.

5. Data Protection and Security

We utilize administrative, technical, and physical safeguards to prevent unauthorized access, modification, or exposure of your records. This includes SSL/TLS data transmission encryption, hashing password credentials, and restricted role-based privileges within the administrator console.

Please note that no web transmission is completely secure, and we urge you to use strong account passwords and secure APIs when integrating your social channels.

6. Third-Party Integrations

Our software allows connection with external providers (such as Google, Meta, LinkedIn, and X). This privacy statement only covers data handled directly on our servers. Your interactions with integrated platforms are governed by their respective privacy terms and developer agreements.

7. Data Retention & Deletion

We retain your details, contact lists, and social credentials as long as your account remains active or to fulfill our technical and support duties. You may request deletion or export of your personal information at any time by contacting our support team.

8. Changes to this Policy

We may revise this Privacy Policy periodically. If any changes are made, we will update the "Last updated" date at the top of this page. Your continued use of the website and platform signifies your acceptance of the updated terms.

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9. Contact Us

If you have questions regarding this policy or want to execute your data rights, please contact our support department at: